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--- contact [2010/11/22 22:10]
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+++ contact [2024/04/05 13:23]
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@@ Line 5: / Line 5: @@
 {{ :clipart:envelope.jpeg?200x101|An envelope}}
-===== E-mail =====
+===== Users =====
-You can send e-mail to iPXE users and developers via the [[https://lists.ipxe.org/mailman/listinfo/ipxe-devel|ipxe-devel mailing list]].  Past messages are archived at [[http://lists.ipxe.org/pipermail/ipxe-devel/]].
+You can discuss general iPXE topics using [[https://github.com/ipxe/ipxe/discussions|GitHub discussions]].  If you believe you have found a bug in iPXE, then you can [[https://github.com/ipxe/ipxe/issues|raise an issue]].
-For commercial enquiries, such as custom development or business-critical support issues, please contact [[vendor-support@ipxe.org]].
+For a more direct interaction, you can also try talking to the iPXE developers using [[https://app.element.io/#/room/#ipxe:matrix.org|Matrix]] or [[https://web.libera.chat/?channels=#ipxe|IRC]].
-===== IRC =====
+===== Developers =====
-You can usually find several iPXE developers hanging out in the ''#ipxe'' channel on the Freenode IRC network.
+You can contact the iPXE developers by sending e-mail to [[ipxe-devel@lists.ipxe.org|ipxe-devel@lists.ipxe.org]].  You can also [[https://lists.ipxe.org/mailman/listinfo/ipxe-devel|subscribe]] to the mailing list, or view the [[https://lists.ipxe.org/pipermail/ipxe-devel/|archive of past messages]].
+To talk to iPXE developers in real time, you can join the ''[[https://web.libera.chat/?channels=#ipxe|#ipxe]]'' channel on the Libera.Chat IRC network or the ''[[https://app.element.io/#/room/#ipxe:matrix.org|#ipxe:matrix.org]]'' Matrix room.
+===== Customers =====
+For commercial enquiries such as custom development or business-critical support issues, please contact [[vendor-support@ipxe.org]].  Simple one-line problems are likely to receive an answer for free.  For anything more complicated, you can [[https://buy.stripe.com/cN28wF2YHdrh2RO146|book an initial 30 minute online consultation]] to discuss your problem and test out some possible solutions.
+For more complex problems, or for custom new feature development, you will be provided with a proposal document describing the work to be carried out, the acceptance criteria, and a fixed price for the work (regardless of time taken).  The price of your initial 30 minute consultation will be deducted from the overall cost of the project.